Cancellations made within less than 48 hours before the scheduled pickup are subject to management review, and partial deductions may apply depending on the case.

Approved refunds (if applicable) will be processed within approximately 14 business days after verification and approval by the finance department.

Payment completion through the website does not automatically confirm the booking; all reservations are subject to internal review and are only confirmed after receiving an official confirmation email from info@citydrive.com

The company reserves the right to reject or cancel any booking in case of incorrect information, unavailability, or payment discrepancies.